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Frequently asked questions

If this is the first time you've received a Duty/Tax Invoice from DHL Express you may need a few questions answered.
We hope this section provides all the information you require, but if you have any further questions please don’t hesitate to contact us.
Types of Clearance?
Informal clearance,
Generally informal clearance, is related to parcels which are low or moderate having value less than or equal to $ 2000 USD into Egypt. It should not include
Non restricted goods ,Not inbound for commercial purpose.

Formal clearance,
Generally, formal clearance, is related to parcels which are of high value less than or equal to $ 2000 USD or regulated into Egypt. Also goods need special clearance such as Exemption, Temporary Import …etc
Customs Valuation?
The value of the goods is determined using the methods defined in article V11 of GATT.
Customs Inspection?
Authority conferred to customs officers to aspect goods within a customs territory when it is entering and exiting from Egypt customs zones.
Harmonized System?
A system set out in systemized form coding designations and description of the goods including their payable customs duties, It is universally accepted classification system for trade goods, used to classify products and their corresponding tariff.
Certificate of Origin?
A specific document identifying the goods, in which the authority or body empowered to issue it, certify that the goods to which the certificate relates originate in specific country. A certificate issued and attested by a local chamber of commerce stating the country in which the commodity has been grown , produced , manufactured or assembled and should be legalized by such country Egyptian council.
Customs Exit/Entry Certificate?
A certificate conforming exit/entry of goods from/to the country
Commercial Shipments - Invoice?
For commercial companies and dealers Holding the Brand Agency that import commercial entity shipments and with a value above $2000 USD, The shipment invoice should be the original Invoice which carries the manufacturers name and the Brand Logo of the manufacturer with full address. Phone number and email address needs to be available. The invoice should be:
  1. Legalized from Chamber of Commerce at origin.
  2. In addition a Certificate of Origin would be required.
  3. The invoice should be Original and Stamped by Shipper.
  4. At least one Original Invoices needs to accompany the shipment.
Chemicals?
Shipments containing chemicals, will be held in customs until the consignee provides the relevant approval from the Ministry of Chemicals department.A surcharge of 1200.00 EGP needs to be paid against each kind of product , MSDS (Material Safety Data Sheet) or NON DG (Dangerous Goods) declaration letter from the shipper may be needed also.
This includes Industrial chemical components of identified, or unidentified constituents such as detergent solutions, paint constituents, solvents and chemical powders for industrial use regardless of the weight or value.
Duty and Taxes?
Please note that not only the value(s) of the commodity/commodities have to be considered when calculating duty and tax, but also the freight charge and other fees.
Medicine, Vitamins?
Personal shipments of medicine can be cleared if the consignee provides customs with approval from the Ministry of Health, provided that the consignee has a medical prescription that proves the use of this quantity depending on the case
Electronic Equipment?
Electronic Devices associated with cameras;
Any electronic device or items like aeroplane kites, pens, sunglasses, equipped with cameras that might also have a spy entity view are strictly prohibited to be imported.
Invoice Declaration (EUR1)?
An invoice declaration can be made out by a so called approved exporter for originating products of any value or by any exporter limited to originating products whose value does not exceed EUR 6,000.
The customs authorities grant him with a customs authorisation number which shall appear on the invoice declaration.
An invoice declaration has to be made out by the exporter by typing, stamping or printing on an invoice, the delivery note or another commercial document. An invoice declaration shall bear the original signature of the exporter. An approved exporter shall not be required to sign such declarations provided he accepts full responsibility for any invoice declaration identifying him as exporter.
What are the available payment methods?
  1. You may pay online using the link you received in our SMS or email. This is the best and fastest method of payment.
  2. Or you may pay at a DHL Service Point when you collect your shipment.
  3. Or you may pay by cash or cheque, when the courier delivers your shipment at your doorstep. However, note that personal cheques are not accepted by DHL.


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