Frequently Asked Questions
Find answers to common problems in our FAQ pages.
If this is the first time you've received a Duty and VAT invoice from us then you may have some questions that you'd like answering before you pay it.
We hope that by reading the most frequently asked questions everything will become clear, but if you have any other questions, we'll be happy to help.
They do the custom duty calculation based on FOB invoice + COO (USD 133/=) if not available. (If COO available, you can refund within three months).
5%
Original COO is required for shipments valued above BHD 100/=, if not displayed at the time of inspection, customs apply the fee BHD 50/=
1 working day, if there are no additional customs requirements.
According to Bahrain Import Regulation- restricted material require various ministry approvals before entering the country.
Consignee to pre alert to destination, Prepare an official letter to customs head office explaining the duration and reason of import/export, finally prepare the temporary bayan.
BHD 5/= or 2% whichever is higher on total fiscal invoice amount.
- You may pay online using the link you received in our SMS or email. This is the best and fastest method of payment.
- Or you may pay at a DHL Service Point when you collect your shipment. This option is also available via the link in our SMS or email.
- Or you may pay by cash or cheque, when the courier delivers your shipment at your doorstep. However, note that personal cheques are not accepted by DHL.
Need Assistance?
We're always here to help! Feel free to reach out to us with the details below, and we'll be more than happy to assist you through any of our available contact channels.
General Support
www.dhl.com.bh
or contact DHL Customer Service Hotline @ 17335005 or 17328444.