Frequently asked questions
If this is the first time you've received a Duty/Tax Invoice from DHL Express you may need a few questions answered. We hope this section provides all the information you require, but if you have any further questions please don’t hesitate to contact us.
- How the customs in BAHRAIN do the custom duty calculation?
- They do the custom duty calculation based on FOB invoice + COO (USD 133/=) if not available. (If COO available, you can refund within three months).
- What is the percentage of duty calculation?
- 5%
- Why am I charged BHD 50/= for COO?
- Original COO is required for shipments valued above BHD 100/=, if not displayed at the time of inspection, customs apply the fee BHD 50/=
- How long does the customs clearance process take to clear the shipment?
- 1 working day, if there are no additional customs requirements.
- Why is my product held for ministry approval?
- According to Bahrain Import Regulation- restricted material require various ministry approvals before entering the country.
- What are the temporary Import/export procedures?
- Consignee to pre alert to destination, Prepare an official letter to customs head office explaining the duration and reason of import/export, finally prepare the temporary bayan.
- What is the admin charges applied?
- BHD 5/= or 2% whichever is higher on total fiscal invoice amount.
- What are the available payment methods?
-
- You may pay online using the link you received in our SMS or email. This is the best and fastest method of payment.
- Or you may pay at a DHL Service Point when you collect your shipment. This option is also available via the link in our SMS or email.
- Or you may pay by cash or cheque, when the courier delivers your shipment at your doorstep. However, note that personal cheques are not accepted by DHL.
Contact & Support
For DHL Bahrain general information, please visit the following URL: www.dhl.com.bh
or contact DHL Customer Service Hotline @ 17335005 or 17328444.
B. Regulatory information and consumer advice:
For Bahrain Customs general information, please check the Customs Website, where information on import regulations is available URL: www.bahraincustoms.gov.bh
For Bahrain Regulated Commodities general information, please visit the following URL: www.bahraincustoms.gov.bh
For Bahrain Chamber of Commerce general information, please visit the following URL: www.bcci.bh
