Veelgestelde vragen

Generally, all goods coming from outside the European Union must be declared to the Customs Authorities. This declaration leads to customs duties and/or VAT to be paid.

The vendor of the goods should be able to inform you on customs duties and/or VAT to be paid at destination or if they are already included in the Selling price.

Generally, all goods coming from outside the European Union are subject to customs duties and/or VAT. An exemption can be requested for returning goods (move, return of holidays, professional change,...) In this case, only "used belongings" will be accepted. No new item will be allowed.

This can sometimes happen when prices displayed by the supplier or the reseller on its Internet site do not include transportation costs and customs duties as well as possible taxes (excise duties, for example).

Duties and Taxes have to be paid for gifts. An exemption can be requested for returning goods (move, return of holidays, professional change,...) In this case, only "used belongings" will be accepted. No new item will be allowed. Furthermore Samples and gifts are subject to VAT calculation. The only possible exception is the return of personal goods.

On 1 July 2021, the VAT exemption for shipments with a value of not more than EUR 22 disappeared. This means that from July 1st 2021, all goods imported into the EU will be subject to the payment of VAT. An exemption can be requested for returning goods (move, return of holidays, professional change,...) In this case, only "used belongings" will be accepted. No new item will be allowed. Furthermore Samples and gifts are also subject to VAT calculation. The only possible exception is the return of personal goods.

Unfortunately no. The customs administration does not accept a request for reimbursement on the simple grounds that the items ordered are not to your satisfaction, even if these articles will be returned to the sender .

Customs duties (if applicable) and VAT calculation is based on the value of goods plus the transportation costs. Depending on the nature of the goods, the VAT will vary between 6% and 21%. All information on customs duties fees is available on the customs authorities website http://fiscus.fgov.be/interfdanl/nl/site/customs_english.htm

According to current regulations, the tax base must include the transportation costs. If the transportation costs do not appear on the Sender's invoice, the customs authorities will use the public tariff table given by the Transporter to estimate it.

An administrative charge is applied to any import of a non-document shipment for which DHL advances to Customs any duties, taxes or regulatory charges and then collects the same amount from the non-account holder at the time of delivery.

If the sender did not specify it on the waybill and the accompanying invoice, the sender will have to confirm, by writing to DHL customer service, that he will pay the duties/ taxes claimed at destination. The delivery will take place after receipt of this confirmation.

On the homepage, click on “More options” and select “Bill these charges to my account.” Enter the required information and submit your request. Your invoice will be sent to the email address registered on your account and will be payable in accordance with the terms stated on the invoice.

Please note that a Change of Billing fee may apply.

If an agreement is in place for the shipper or a third party to cover duties and taxes, you can notify us. From the homepage, select “More options” and specify that the shipper or a third party should be billed, then submit the required information.

Please note that delivery of your shipment will be placed on hold until our team completes the necessary investigation, which may include contacting the shipper or third party designated as the responsible payer.