Frequently Asked Questions

Duties and taxes are consumption taxes. Customs offices in importing countries will assess and levy duties and taxes on items imported and purchased from foreign countries. As a legal principle, it is important that the declared value of imported goods is accurately reported to avoid customs clearance delays and in some cases, Fines & Penalties.

Retailers (Internet and Catalogue) may include information regarding the likelihood of additional charges for import duties and taxes on their shipping information page. To confirm, you may wish to check the Shipping Terms and/or Terms & Conditions of the retailer.

Sometimes this is the case. Products sold by overseas retailers may appear cheaper because they do not include Duties and Taxes.

Customs does not recognize a classification called Gifts. All imported items are subject Duties and Taxes and are payable as guided by Customs Authority in Barbados.

Customs clearance can take within 1-2 business days dependig on shipment content. Delays may result where additional Governement agencies other Customs are required to release shipments. Plant Quarantine, Veterinary and Health authorities are examples of other government authorities.

Barbados Customs require freight costs be included to determine 'Customs Value'. Customs Value is made up of, (Cost of item + Insurance + Freight).

Barbados Customs reserves the right to review the value of shipments arrving into Country. Upon review, Customs may exercise discretionary authority to request additional proof as to the value of the shipment. DHL must comply with Customs request for additional proof of purchase and may inform you of such requests.

A proforma invoice is not an internationally recognized document used for transportation. Barbados Customs does not accept proforma invoices.

You can track your shipments using www.dhl.com Our customer friendly website will provide real time updates at each stage of your shipment. URL: www.dhl.com.

Each item has a different classification. Customs may request that each item be identified correctly in order to apply the correct classification.

Note that DHL provides a free tool our customers can use to control their delievries. Sign up and make delivery request changes which are immediately recieved by our delivery team. No signup costs.https://mydhl.express.dhl/bb/en/ship/solutions/on-demand-delivery-management.html

Unfortunately ’a change of mind’, ‘how they fit’, or ‘simply not liking them’, is not a refund circumstance under the legislation.

You can track your shipment by WhatsApp 1-480-418-5011 OR by using the DHLExpress Mobile App downloaded from Apple or Google Play Store

Yes you can! Via our local DHL website at https://mydhl.express.dhl/bb/en/home.html#/createNewShipmentTab. Click the blue icon at the bottom right of the page and start typing to chat with an agent, Monday – Friday, 8:00am – 5:00 pm **

A Shipper who has a valid DHL Express trade account, accesses a standard option to select payment of Destination fees and Duty & Taxes. If you have received an invoice for Duties & Taxes, this option was not selected by the shipper. If not initally selected, the account Shipper may request change to service by means of formal LOA - Letter of Authorization. Our customer Service team will gladly assist, email: bbcustomerservice@dhl.com Note - This service is not available to cash paid shipments.