Frequently Asked Questions

Find answers to common problems in our FAQ pages.

If this is the first time you've received a Duty and VAT invoice from us then you may have some questions that you'd like answering before you pay it.

We hope that by reading the most frequently asked questions everything will become clear, but if you have any other questions, we'll be happy to help.

I’ve purchased goods over the Internet, why do I have to pay additional charges?

The items you have purchased have incurred Duty & Taxes as per Customs regualtions.

I believed the price included all charges; why wasn’t I told I’d have to pay additional charges?

Retailers (Internet and Catalogue) will usually include advice regarding the likelihood of import duties and taxes in their shipping information pages.
To confirm this you may wish to check the Terms & Conditions of your purchase or contact the retailer.

The additional charges have made my online purchase more expensive than purchasing locally!

Sometimes this is the case. Products sold by overseas retailers may appear cheaper because they don’t include Duties and Taxes (VAT).

The goods I’ve received are a gift or a sample, why do I have to pay Duties and Taxes?

Gifts sent from overseas to someone in Trinidad & Tobago will attract duty and is payable as guided by Customs Authority in Trinidad & Tobago.

How is the calculation done?

Duty is calculated on the Customs value of the goods. The duty rate is dependent on the commodity.
DHL charges a handling fee to process your package.
VAT is calculated at 12.5% of the CIF Value + Duty + Handling Fee.
Total due is the sum of : Duty + Handling Fee + VAT+Online Purchase Fee

How do I pay?

You can pay your invoice via the following options:

Online: Pay securely online via our trusted payment portal using the link provided in your customized email notification.
By Phone: Call our Duty Collection Team on 868 224-4345

What happens if the sender wants to pay for the Duties and Taxes?

The sender has the option of nominating to pay the destination Duties and Taxes on the Waybill and Commercial Invoice. This wasn’t done if you’ve been invoiced for the Duties and Taxes. However these charges can be reversed to the shipper if they confirm to DHL Express in writing that they’ll accept the charges being reversed to them. This service can only be utilized in case the shipper has a valid DHL Express trade account.

General Support

www.dhl.com.tt

posgtw@dhl.com

Call 223-4345 for Customer Service