Frequently Asked Questions

Imported goods valued at over SGD 400.00, inclusive of Cost, Insurance and Freight (the “CIF” value) and any applicable duties, will require formal customs entry and are subject to 9% GST. Duty is applied only to intoxicating liquors, tobacco products, motor vehicles and petroleum products. A comprehensive guide to internet purchases can be found on the Singapore Customs website: https://www.customs.gov.sg/businesses/importing-goods/import-procedures/importing-by-post-or-courier-service

Internet and catalogue retailers usually include advice regarding the likelihood of import duty and tax in their shipping information pages. Please check the retailer’s shipping notes, terms and conditions of your purchase, or contact the retailer directly.

Non-dutiable and non-controlled goods imported by air courier services with a total CIF value below SGD 400 are granted GST relief. Imported goods with a CIF value of above SGD 400.00 are subject to 9% GST.

Unfortunately, there's no duty/tax concession for gifts or samples.

Unfortunately change of mind, fit, or disappointment/dissatisfaction is not a justifiable refund condition under the Singapore Customs legislation.

However, if you export the imported goods (return them to the shipper), subject to certain conditions, you may be entitled to a refund of any duty paid. Please refer to the customs website under "Refund of Taxes". https://www.customs.gov.sg/businesses/importing-goods/import-procedures/importing-by-post-or-courier-service#RefundOfTaxes

This default service covers any import of a non-document shipment for which DHL has used its own credit line with Customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers

Minimum SGD 20.00 or 5% of GST (whichever higher) to a maximum of SGD 100.00.

Click the Retrieve Duty/Tax Document button at the bottom of the Payment page. Follow the instructions to save the document in your computer.

The sender has the option of paying destination duty/tax. If this wasn’t done then you’ve been invoiced for the Duties and Taxes.

However, these charges can be reversed to the shipper if the shipper confirms to DHL Express in writing that the charges may be reversed. The shipper must have a DHL Express trade account in good standing to utilize this service.