Frequently Asked Questions

Goods shipped from a country outside of the European Union must be cleared by customs. Therefore import fees such as Customs Duty, Excise Duty, Taxes or Advance Payment may be due on your shipment. This is valid for all goods you purchase or receive for your own personal use, including all purchases made over the internet, or goods you buy when abroad and then send to your home address.
When you purchase goods online, you should always check the terms and conditions of the retailer to help you understand what is included and what additional costs may be added to the purchase price paid to the internet retailer. If you are unsure of what costs are included, you should always contact the internet retailer prior to your purchase. Many online shops use a delivery term where your price includes transportation, but where you as a receiver are obliged to pay all costs that occur in the destination country for import and/or delivery of your goods.
Your retailer has chosen a delivery term where you as receiver should pay all import charges like Duty, Taxes and Advance Payment. On the Swedish Customs webpage www.tullverket.se you can find examples and more information on Duty and Tax calculation for your goods.
If you have received a text message or an e-mail from DHL Express, you can easily pay your Duties and Taxes online.

Various import fees such as Duties, Taxes and Excise Duties are payable to The Swedish Customs Authority. The amount you are required to pay is calculated based on information provided by the sender. This can be for example an invoice or other documents that describe the goods and value. The import fees are based on the type of goods, the value of the goods, transportation costs and if insurance are included.
If the shipment contains goods of a total value not exceeding 1 800 SEK you will not be required to pay Duties but you will always be required to pay Taxes. The exemption of Duties for goods with a value up to 1 800 SEK is not valid for goods with Excise Duty; example alcohol, tobacco products, oil products or other goods that require special permission for import.
The Duty is between 0-20% depending on goods and is calculated on the goods purchase price including transportation and if applicable, insurance charges. Tax on most goods are 25%, for books it is 6%. On the Swedish Customs webpage you can find examples and more information on Duty and Tax calculation for your goods www.tullverket.se

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A gift is defined as something sent directly by one private individual to another and such goods do not attract import tax if the value is below 600 SEK.
You can also import without Duties and Taxes if the total amount of the shipment is above 600 SEK but it contains several gifts to different members of a family. The single value of one gift may not exceed 600 SEK and the customs invoice must clearly state that this is a gift and to several receivers.

Even if you have paid the transportation, the import charges are not included. When you purchase goods online, you should always check the terms and conditions of the retailer to help you understand what is included and what additional costs may be added to the purchase price paid to the internet retailer. If you are unsure of what costs are included, you should always contact the internet retailer prior to your purchase. Many online shops use a delivery term where your price includes transportation, but where you as a receiver are obliged to pay all costs that occur in the destination country for import and/or delivery of your goods.

As the transporter of your shipment DHL Express handles customs clearance and declaration of your goods, using our credit/account at the Customs Authorities. This enables faster clearance of the goods through Customs and therefore a faster delivery.
For this service we charge an additional handling fee per shipment, called Duty Tax Receiver. If your total import fees are from 50-299 SEK, the fee is 81,25 SEK including taxes. If your total import fees are between 300-6 999 SEK the fee is 175 SEK including taxes. For amounts over 7 000 SEK our fee is 2% of the amount + taxes.

DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods. And you have to pay for the Duties and Taxes. If you want to return the items you have ordered, you have to return them within 3 months from the date the customs authority received the declaration. Send the request for reimbursement to omprovning@tullverket.se, attach the credit note from the retailer you ordered the goods from and a proof that the items have been returned, for example an export custom id. The custom authority can refund Duties and Taxes to you. Read more on www.tullverket.se.

Contact us here and we can check what delivery terms your retailer has used.

Contact us here and we can check what delivery terms your retailer has used.

You will receive an invoice by regular post within a couple of days. Please pay to bank giro 711-1891 and state your invoice number as reference.

Please pay to bank giro 711-1891 and state your invoice number as reference.
Your invoice number can be found on the top left corner and begins with three letters. Your payment is due 10 calendar days from invoice date.