Frequently Asked Questions

Find answers to common problems in our FAQ pages.

If this is the first time you've received a Duty and VAT invoice from us then you may have some questions that you'd like answering before you pay it.

We hope that by reading the most frequently asked questions everything will become clear, but if you have any other questions, we'll be happy to help.

Imported goods valued at over QAR 1000.00,(Non Commercial) inclusive of Cost, Insurance and Freight (the “CIF” value) and any applicable duties, will require formal customs entry and are subject to 5% Customs Duties + Legalization charges + Bayan Fees + Disbursement fees (as applicable at time of clearance).

Internet and catalogue retailers usually include advice regarding the likelihood of import duty and tax in their shipping information pages. Please check the retailer’s shipping notes, terms and conditions of your purchase, or contact the retailer directly.

GST / VAT is not applicable in Qatar at the moment.

Unfortunately, there's no duty/tax concession for gifts or samples.

Unfortunately change of mind, fit, or disappointment/dissatisfaction is not a justifiable refund condition under the Qatar Customs legislation.
However, if you export the imported goods (return them to the shipper), subject to certain conditions, you may be entitled to a refund of any duty paid.

The sender has the option of paying destination duty/tax. If this wasn’t done then you’ve been invoiced for the Duties and Taxes.

An administrative charge (Advance Payment Fee) is applied to any import for which DHL advances duties, or regulatory charges on behalf of receivers with whom DHL has no contractual business relation (e.g. private consumers). DHL assumes the financial risk of non-repayment, and the charge is applied based on the credit advanced, subject to a standard minimum.

Minimum QAR 130.00 or 2% of total customs duties (whichever higher).

  1. You may pay online using the link you received in our SMS or email. This is the best and fastest method of payment.
  2. Or you may pay at a DHL Service Point when you collect your shipment. This option is also available via the link in our SMS or email.
  3. Or you may pay by cash or check when the courier delivers your shipment. However, note that personal checks are not accepted by DHL.

The sender has the option of paying destination duty/tax. If this wasn’t done then you’ve been invoiced for the Duties and Taxes.

Need Assistance?

We're always here to help! Feel free to reach out to us with the details below, and we'll be more than happy to assist you through any of our available contact channels.

General Support

Manage your delivery icon Visit Customer Service Site
Manage your delivery icon For Duties and Tax Queries please contact: +974 44335222