Frequently Asked Questions
Find answers to common problems in our FAQ pages.
If this is the first time you've received a Duty and VAT invoice from us then you may have some questions that you'd like answering before you pay it.
We hope that by reading the most frequently asked questions everything will become clear, but if you have any other questions, we'll be happy to help.
What you have paid covers the collection, transport, and delivery of your shipment. However it does not cover duties, VAT and clearance charges. Any non-document shipment is subject to duties and VAT based on the CIF (cost of goods, insurance and freight) value of the contents.
We apologize if you were not informed when you were making arrangments with the origin however this is standard practise in our industry.
Lebanese Customs reserve the right to re-assess shipment values and do so regularly. Customs duties / VAT clearance are based on the re-assessed value.
Lebanese Customs regulations allow an exemption on customs duties for shipments up to a value of LBP 200,000. However customs determines whether or not a shipment is eligible for exemption. Whether exempted or not DHL will charge for clearance.
An administrative charge applied to any import for which DHL advances duties, or regulatory charges on behalf of receivers.
DHL pays all duties in advance and cannot request a refund from customs even if the shipment is returned to the origin. Unfortunatley you will have to pay the charges.
DHL provides the option for the sender to pay the duties and VAT if requested at time of dispatch.
You will be requested to pay when the courier arrives to deliver or when you collect from one of our locations. By notifying you of an incoming shipment and associated charges we hope to help you better prepare and avoid delays in delivery.
If you do not pay in advance or upon delivery the shipment will remain with DHL.
- You may pay online using the link you received in our SMS or email. This is the best and fastest method of payment.
- Or you may pay by cash or check when the courier delivers your shipment. However, note that it is preferable that you pay by check and not in cash.
- Or you may pay at a DHL Service Point when you collect your shipment. Again a check is preferable.
Need Assistance?
We're always here to help! Feel free to reach out to us with the details below, and we'll be more than happy to assist you through any of our available contact channels.
General Support
www.dhl.com.lb
Customer Service Hotline @ +961 1 629700