Frequently Asked Questions

Find answers to common problems in our FAQ pages.

If this is the first time you've received a Duty and VAT invoice from us then you may have some questions that you'd like answering before you pay it.

We hope that by reading the most frequently asked questions everything will become clear, but if you have any other questions, we'll be happy to help.

I’ve purchased goods over the Internet, why do I have to pay additional charges?

The items you have purchased have incurred Duty & Taxes as per Customs regualtions.

I believed the price included all charges; why wasn’t I told I’d have to pay additional charges?

Retailers (Internet and Catalogue) will usually include advice regarding the likelihood of import duties and taxes in their shipping information pages.
To confirm this you may wish to check the Terms & Conditions of your purchase or contact the retailer.

The additional charges have made my online purchase more expensive than purchasing locally!

Sometimes this is the case. Products sold by overseas retailers may appear cheaper because they don’t include Duties and Taxes.

The goods I’ve received are a gift or a sample, why do I have to pay Duties and Taxes?

Gifts sent from overseas to someone in Jamaica may attract duty and is payable as guided by Customs Authority in Jamaica.

How is the calculation done?

Duty is calculated on the Customs value of the goods. The duty rate is dependent on the commodity. For further details of duties and taxes please refer to site - https://www.jacustoms.gov.jm/tags/duty-calculator Additionally DHL charges a handling / brokerage fee to process your package.

How do I pay?

You can pay your invoice via the following options:

Online: Pay securely online via our trusted payment portal using the link provided in your customized email notification.
Direct transfer to our Scotia Bank Account # 801320 Kingston Jamaica Branch
Cash can be paid at our DHL designated service points in Kingston and Montego Bay
Cash can also be handed over to our Courier at the time of pickup / delivery.

What happens if the sender wants to pay for the Duties and Taxes?

The sender has the option of nominating to pay the destination of Duties and Taxes once it has been calculated by Local Custom Authority and can go to DHL online portal for this payment.

General Support

https://www.dhl.com.jm/en/express.html

1-876-920-0010