שאלות נפוצות

Imported goods valued at over $75, inclusive of Cost, Insurance and Freight (the “CIF” value) and any applicable duties, will require formal customs entry and are subject to VAT/Tax fee.
You may refer to our formal publication at: mydhl.express.dhl/content/dam/downloads/il/he/rate-guide/service_and_rate_guide_for_personal_goods_shippers_il_he.pdf.coredownload.pdf

Internet and catalogue retailers usually include advice regarding the likelihood of import duty and tax in their shipping information pages. Please check the retailer’s shipping notes, terms and conditions of your purchase, or contact the retailer directly.

Unfortunately, there's no duty/tax concession for gifts or samples. Shipments with a value over $75 require VAT and taxes to be added, if applicable.

You may return the good with formal export doucement SAD and order a replacement product without pay tax again

An administrative charge (Duty Tax Processing) is applied to any import for which DHL advances duties Regulatory charges on behalf of receivers with whom DHL has no contractual business relation (e.g. private consumers). DHL assumes the financial risk of non-repayment.

Click the Retrieve Duty/Tax Document button at the bottom of the Payment page. Follow the instructions to save the document in your computer.

The sender has the option of paying destination duty/tax. He need to mark DTP on the AWB.

You may pay online using the link you received in our SMS or email. This is the best and fastest method of payment.