Frequently Asked Questions

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In general imports of shipments require formal customs clearance. Products are subject to the payment of customs duties, with a variable rate, depending on the type of merchandise and VAT of 23%.

Retailers (internet or catalogue) will normally include advice about import duties on their shipping information pages. You may wish to check the Terms and Conditions of your purchase

Unfortunately, this is sometimes the case. Products sold by companies outside Ireland may appear cheaper compared to Irish prices because they do not include taxes. Irish Revenue have published a guide to ordering goods on the internet at www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/buying-goods-from-outside-the-eu.aspx

Your duty free allowance is only for items you carry with you in your baggage. Goods that you do not carry with you are subject to entirely different regulations. Imports of shipments require formal customs clearance.

Items that you have already owned for more than six months or obtained in the European Union may be relieved of import taxes. To claim this relief you must complete a 104A form. This is available from IE Revenue & Customs and you can download it at www.revenue.ie. Please complete the form and return it to DHL within 7 days. Alcoholic drinks and tobacco products do not qualify as personal effects.

If your items are gifts then there are different allowances. Items up to €150 in value per person are not liable for customs charges. This does not apply to items purchased from abroad to be used as gifts. For reference here is the Revenue guide, www.revenue.ie/en/importing-vehicles-duty-free-allowances/gifts-and-consignments-of-low-value/index.aspx

Under current regulations the cost of delivery is added to the declared value of the product to make the shipment`s "value for customs". If your shipper does not include the Freight Charge on the shipping invoice provided to DHL Express, then Customs will assign a transport charge based on DHL Express export rate to the origin country with a 30% discount. The Customs ruling on this is detailed in the attachment “Annex 25_Customs Explanation of Freight Charges”, and more information is available from Revenue at this link.www.revenue.ie/en/importing-vehicles-duty-free-allowances/gifts-and-consignments-of-low-value/what-rate-of-customs-duty-is-charged-on-gift-consignments.aspx

These taxes are collected for the Government by IE Revenue and Customs. Information is also published online at www.revenue.ie.

Unfortunately change of mind, fit, or disappointment/dissatisfaction you can request that the goods be returned to origin. You need to contact your shipper in relation to the returns policy. If goods are requested to be returned prior accepting delivery then no charge applies. However, if the return is requested after delivery, Post Clearance Modification will apply. For charges please see following link www.dhl.ie/en/express/customs_support/customs_services.html.

An administrative charge is applied to any import for which DHL advances duties, regulatory charges on behalf of receivers with whom DHL has no contractual business relation (e.g. private consumers). DHL assumes the financial risk of non-repayment, and the charge is applied based on the credit advanced, subject to a standard minimum.

There is an handling charge of 2.5% of the customs value or a minimum charge of 14.50€

Click the Retrieve Duty/Tax Document button at the bottom of the Payment page. Follow the instructions to save the document in your computer.

To find out how Customs calculate charges please visit:
www.revenue.ie/en/customs-traders-and-agents/importing-and-exporting/import-export-and-postal-procedures/index.aspx

The sender has the option of paying destination duty/tax. If this wasn’t done then you’ve been invoiced for the Duties and Taxes.However, these charges can be reversed to the shipper if the shipper confirms to DHL Express in writing that the charges may be reversed. The shipper must have a DHL Express trade account in good standing to utilize this service.