Questions fréquemment posées

Your supplier or reseller must be able to inform you if any duties and taxes due to French customs are included or not in their selling price. Goods purchased on the Internet and coming from countries outside the European Union are subject to the payment of customs duties if the value is greater than € 150. www.douane.gouv.fr/articles/a10753-purchases-a-distance-et-sends-between-individuals

Customs and tax exemptions applied to goods purchased in countries outside the European Union are only valid for travelers from third countries. The franchise thresholds currently in force for travelers aged 15 and over [430 euros if sea or air transport is used] cannot be extended to shipments carried by an international carrier. These franchise levels are therefore only valid for goods carried in luggage accompanied by travelers. Goods entrusted to international carriers are subject to other franchise thresholds (see Question 1)

This can sometimes be the case when the prices displayed by your supplier or reseller on the Internet do not include the cost of transport or any customs duties and taxes.

From the moment the declared value is greater than 22 euros, duties and taxes become applicable regardless of the reason for sending and even if the content, without commercial value, is not the subject of a financial transaction. Please note: the franchise threshold of 22 euros is not applicable for imports of products subject to excise duty *, such as wine and spirits, as well as products ordered via the Internet **. Regarding the threshold of deductible of 45 €, it is only applicable under very strict conditions: individual-to-individual shipments made on an occasional basis and devoid of any commercial nature.

From the moment the declared value is greater than 22 euros, duties and taxes become applicable regardless of the reason for sending and even if the content, without commercial value, is not the subject of a financial transaction. Please note: the franchise threshold of 22 euros is not applicable for imports of products subject to excise duty *, such as wine and spirits, as well as products ordered online.

According to the regulations in force, the tax base must include the cost of transport. If the sender's invoice does not indicate the cost of transport, the assessment of the flat-rate cost is made from the transport schedule filed with customs, in order to be able to proceed with customs clearance of your shipment.

The additional costs correspond to the costs incurred by DHL to carry out, in its name and on behalf of the recipient, customs clearance formalities and all administrative procedures with the customs administration. These charges will not be applied in the event of non-use of the DHL customs approval, for example when the recipient decides to carry out these formalities himself.

Unfortunately not. The customs administration cannot consider a refund request admissible on the simple fact that the items ordered are not satisfactory even if these items will be returned to the sender.

Customs duties (if applicable) are calculated on the value of the property plus the cost of transport. You can access a guide by clicking on the following link www.dhl.fr/exp-fr/dhl_express/conseils_douanes/droits_taxes/droits_taxes_destinataires.html which provides all the necessary details on the method of calculating duties and taxes.

If the sender has not specified this on the packing slip and the accompanying invoice, he must confirm in writing afterwards to DHL customer service that he bears the duties and taxes at destination, so that we can proceed with the delivery.