Preguntas Frecuentes

All merchandise entering our country may be subject to the payment of import duties and/or services. This depends on the value ($201) and its tariff classification.

Online and catalog sellers often include essential information on their websites about the likelihood of import duties and taxes being charged in the destination country. They usually offer "free shipping," which confuses customers and has no relation to the collection of taxes; it only covers the transportation of the merchandise from point A to point B.

Please consider that after your payment, a process must be completed with the authorities so that they allow your shipment to leave the premises and in this way DHL can complete the delivery. This process can take between 1 and 2 business days for dispatch. Please note that depending on the address provided, delivery can vary between 1 and up to 3 business days, according to the type of coverage we have (direct or through an external agent).

This may occur when products sold on foreign websites seem cheaper because they do not include duties and taxes.

For customs purposes, the concept of "gift" or "sample" does not exist. All products must have a declared value and also the details of the product in question. Generic concepts such as those mentioned above are not valid for customs; therefore, when the merchandise is inspected by customs, they will ask for more information or some proof of value if the import does not comply with the above. Additionally, in the Dominican Republic, any product over 201 USD FOB (declared value) is subject to taxes. All shipments with declared value generate taxes. Decree 402-05

If you have any questions/comments, please contact your supplier.
Note: Once taxes have been paid, no refunds or returns can be made.

The shipper can assume payment of duties and taxes at the destination through the Air Waybill. However, these charges can be reversed to the shipper if the shipper confirms in writing to DHL Express at the origin that the shipper will accept the reversed charges. This service can only be used if the shipper has a valid account with DHL Express.

Taxes are calculated based on the declared value of the goods, the cost of international freight, and the insurance value, considering the current exchange rate of the day.

Not included. Customs duties are separate and calculated when the package reaches the destination country.

For more information, you can visit our web www.dhl.com/do or via email : customerservice.do@dhl.com

If your secondary payment method has been declined, please contact your bank.