Frequently Asked Questions

In general imports of shipments require formal customs clearance. Products with a value of more than EUR 150 are subject to the payment of customs duties, with variable rate, depending on the type of merchandise and VAT 19%.

Internet and catalogue retailers usually include advice regarding the likelihood of import duty and tax in their shipping information pages. Please check the retailer’s shipping notes, terms and conditions of your purchase, or contact the retailer directly.

In order to be accepted as a gift by customs authorities, three requirements must be fulfilled given:

1. The word "gift" needs to be on the commercial invoice.
2. It must be a shipment from private to private.
3. The value of goods may not exceed 45 EUR.

1. It must be identifiable that the goods are for use as samples (e.g. indelible, recognizable marking) and it needs to be stated on the commercial invoice.
2. There are a maximum of 5 samples with a maximum value of 50 EUR per product group. Different qualities, color differences and other commercial differences (except size differences) should be taken into account.

Most online sales portals offer logistical solutions in these cases that involve repayment of the money paid for the item. Likewise, the importer may request from the Customs Authority the reimbursement of the taxes paid, in compliance with the legally established conditions.

Click the button "initiate the download of your Duty/VAT documentation" at the bottom of the Payment page. Follow the instructions to save the document in your computer.

Please check our track and trace for detailed Information:
www.dhl.de/de/geschaeftskunden/express.html

A payment receipt will be send to you via mail after payment.

Please contact: zollrechnung-de@dpdhl.com

The sender has the option to pay the taxes and import duties of the country of destination, provided that he informs DHL Express in writing in the country of origin that he agrees to pay them. To use this service, the seller must have an account with DHL Express and be up to date with your payments. (This request can only be done after one month of the shipment date)

1. You can pay the taxes online through the link that we send you by SMS and / or email. This is the fastest payment method.
2. Or you can pay them in cash upon delivery of your shipment by our courier.