Frequently Asked Questions

The items you have purchased have incurred Duty & Taxes as per Customs regulations.

Retailers (Internet and Catalogue) will usually include advice regarding the likelihood of import duties and taxes in their shipping information pages.
To confirm this you may wish to check the Terms & Conditions of your purchase or contact the retailer.

Sometimes this is the case. Products sold by overseas retailers may appear cheaper because they don’t include Duties and Taxes (VAT).

All packages that enter El Salvador are subject to formal entry into the country and possible payment of taxes. These depend on the declared value, origin, and the content, plus 13% VAT on the CIF value ( Shipping Cost, Freight, Insurance ) please consider that you must additionally pay the Basic Storage + USD 18.00 of non-intrusive payment (X-rays), + Customs Broker fees. You can consult the Link of the Ministry of Finance to obtain an estimate http://appm.aduana.gob.sv/sacelectronico/ or contact us to get additional information: WhatsApp +1 954 953 3545 or through our website mydhl.express.dhl/sv

If you have paid by transfer, please send your receipt to the email sv.pagos.undels@dhl.com, confirming the address where the package should be delivered. If you decide to pay on delivery, please detail it together with confirmation of delivery address to the email of sv.pagos.undels@dhl.com indicating that you would pay upon receipt of the package. If you prefer you can come to one of our branches, please tell us which branch it would be.

The SINI charge corresponds to the payment of customs x-rays or non-intrusive payment. The amount paid for this concept, as well as the taxes, is made directly to the customs authorities.

It is a special procedure for courier companies in which several shipments valued at less than USD 1,000.00 are included. The import policy or declaration is issued in the name of DHL.