Frequently Asked Questions

In general, imports of shipments with a value above EUR 22 require formal customs clearance. Goods between EUR 22 and EUR 150 are duty-free, but will have to pay VAT (23% VAT of the CIF price). Products with a value of more than EUR 150 are subject to the payment of customs duties, with variable rate, depending on the type of merchandise and VAT 23%.

Internet and catalogue retailers usually include advice regarding the likelihood of import duty and tax in their shipping information pages. Please check the retailer’s shipping notes, terms and conditions of your purchase, or contact the retailer directly.

In general, the importation of goods with a value less than EUR 22 is exempt from payment of VAT. Imports exceeding this amount are subject to VAT.

The payment of taxes is established based on the value of the merchandise, regardless of whether it is a gift or a sample.

Most online sales portals offer logistical solutions in these cases that involve repayment of the money paid for the item. Likewise, the importer may request from the Customs Authority the reimbursement of the taxes paid, in compliance with the legally established conditions.

Click the Retrieve Duty/Tax Document button at the bottom of the Payment page. Follow the instructions to save the document in your computer.

The sender has the option to pay the taxes and import duties of the country of destination, provided that he informs DHL Express in writing in the country of origin that he agrees to pay them. To use this service, the seller must have an account with DHL Express and be up to date with your payments. (This request can only be done after one month of the shipment date)