Frequently Asked Questions

Some financial institutions apply restrictions on international transactions on credit/debit cards that they issue for security reason. We invite you to contact your credit/debit card issuer to inform them of the situation so that they take the necessary measure to allow you to complete your transaction.

As a general rule, any import entering Haitian territory is subject to customs inspection and is considered a taxable import. As such, it must necessarily be the subject of a customs declaration for the payment of customs duties and / or other fees and taxes.

As a general rule, any import entering Haitian territory is subject to customs inspection and is considered a taxable import. As such, it must necessarily be the subject to a customs declaration for the payment of customs duties and / or other fees and taxes. The amount paid by the sender covers door-to-door transport exclusively and does not cover duties and taxes. As soon as these duties and taxes are paid, DHL will deliver the shipment to the destination address.

This can sometimes be the case when the prices displayed by your supplier or reseller on the Internet do not include the cost of transport or any customs duties and taxes.

Customs and tax exemptions applied to goods purchased abroad are only valid in cases where there is a protocol between the importer and the Haitian authorities for this purpose. Duty free customs clearance involves a strict administrative process and is regulated by law.

Duties and taxes become applicable regardless of the reason for sending and even if the content, without commercial value, is not the subject of a financial transaction.

Duties and taxes become applicable regardless of the reason for sending and even if the content, without commercial value, is not the subject of a financial transaction.

Duties and taxes become applicable regardless of the reason for sending and even if the contents are personal effects. The importation free of duties and taxes for personal effects is subject to precise regulation in the case of travelers returning from abroad with special conditions.

According to the regulation in force, the tax base must include the cost of transport and insurance if the shipment is covered by insurance. The basis for calculating duties and taxes is the CIF value (cost + insurance + freight). If the sender's invoice does not indicate the cost of transport, the assessment of the flat-rate cost is made from the transport schedule filed with customs, in order to be able to proceed with customs clearance of your shipment.

The additional fees correspond to the costs incurred by DHL to carry out, in its name and on behalf of the recipient, customs clearance formalities and all administrative procedures with the customs administration. These charges will not be applied in the event that the recipient decides to carry out these formalities himself.

Unfortunately no. The customs administration cannot consider a refund request admissible on the mere fact that the items ordered are not satisfactory even if these items will be returned to the sender. The payment of duties and taxes is obligatory prior to any shipment return to its origin.

Customs duties and taxes are calculated on the "customs value" of the good plus the cost of transport. This value may be different from the one you paid for the good according to the scale used by customs. If Customs considers the item to be undervalued, they may ask you to provide proof of payment. It reserves the right to impose a fine on the invoice. For more information, please consult the customs website by clicking on the following link https://www.douane.gouv.ht/index.php/taxation-en-douane/droits-et-taxes-a-l-importation which provides all the necessary details on the method of calculating duties and taxes.

A special procedure is required when you send any item overseas, for whatever reason, and plan to return it to Haiti. If this procedure is not followed at the time of export, the items will be subject to normal taxation as if they were imported for the firt time upon their return.

You can use your own customs broker for customs clearance of your import. In such a case, we will provide you with the documentation required for this purpose against payment of a documentary release fee.

You can dispute the duties and taxes that have been charged to you. Our agents can advise you on how to proceed.

If the sender with a DHL account has not specified this on the packing slip and the accompanying invoice, he must subsequently confirm in writing to DHL customer service that he bears the rights and taxes at destination, so that we can proceed with the delivery. If the sender has made the shipment to a DHL service point and paid for the transport in cash, the duties and taxes must be paid by the recipient.